Refund Policy

Due to the nature of digital goods and services provided at **PlayNova**, we have a strict refund policy as outlined below.

1. Gaming Accounts

Refunds are only issued if the account credentials provided are incorrect and cannot be resolved by our support team within 24 hours. Once the account is accessible, no refunds will be granted.

2. Diamond Top-ups

Top-ups are non-refundable once processed to the Player ID provided. If a top-up fails due to a system error, we will re-attempt it or refund the full amount if preferred.

3. Chargebacks

Unauthorized chargebacks are strictly prohibited and will lead to an immediate ban and reporting to relevant authorities.

4. Support

If you face any issues with your purchase, please contact our support team on Telegram immediately. We are committed to resolving every concern fairly.